Refund policy
Returns & Exchanges
We hope you love every piece you receive. If something is not quite right, our team is here to help.
Return Eligibility
Only damaged products may be returned within 7Â days of delivery, provided that they are:
- Unworn and unused
- In their original condition
- Returned with original packaging, tags, certificates, and accessories
- Free from further scratches, damage, perfume, cosmetics, or signs of wear
Non-Returnable Items
For hygiene, customization, or product-specific reasons, the following may not be eligible for return or exchange:
- Earrings where hygiene seals have been removed
- Personalized or engraved jewelry
- Made-to-order or custom pieces
- Gift cards
- Products received in perfect condition/not damaged
Exchanges
Eligible products may be exchanged for another size, style, or product depending on availability.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with a video and photographs along with your order number.
Refunds
Once the returned product has been received and inspected, approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping charges and pickup availability may vary depending on the reason for return and delivery location.
To begin a return or exchange, please contact our support team.