Terms of service
TERMS OF SERVICE
Last updated: August 2026
Welcome to Qli.
These Terms of Service govern your use of the Qli website, our products, and the services we provide. By accessing our website, browsing our collections, or placing an order with Qli, you agree to these Terms.
Throughout these Terms, “Qli,” “we,” “us,” and “our” refer to Qli and its associated business entity, while “you” refers to any visitor, customer, or user of our website.
1. ABOUT QLI
Qli is a jewelry and accessories brand offering thoughtfully selected and designed pieces through our online store.
Some Qli products may be manufactured, sourced, stored, packaged, or dispatched in collaboration with trusted production and fulfillment partners.
Regardless of how an order is fulfilled, your purchase and customer relationship remain with Qli.
We may introduce, modify, or discontinue products, collections, services, or features from time to time.
2. USING OUR WEBSITE
By using the Qli website, you agree to use it only for lawful purposes.
You must not misuse our website, interfere with its normal operation, attempt unauthorized access to our systems, introduce harmful code, provide deliberately false information, or use Qli's content for unauthorized commercial purposes.
We reserve the right to restrict access where we reasonably believe our website or services are being misused.
3. PRODUCT INFORMATION
We make every reasonable effort to represent Qli products accurately through photographs, descriptions, dimensions, material information, and other product details.
However, the appearance of a piece may vary slightly depending on photography, lighting, screen settings, and device displays.
Certain pieces may include natural stones, pearls, handcrafted finishes, textures, or individually produced components. As a result, minor differences in colour, shape, texture, pattern, or finish may occur.
These variations are part of the character of such pieces and are not necessarily considered defects.
Please refer to each individual product page for its specific materials, dimensions, finish, and care instructions.
4. PRICING
All prices displayed on Qli are shown in the currency indicated on our website.
Prices may be changed at our discretion from time to time.
Applicable shipping charges, taxes, or other fees will be displayed during checkout wherever relevant.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply and may be payable separately by the customer.
In the rare event of an obvious pricing or technical error, Qli reserves the right to correct the error or cancel the affected order.
5. ORDERS
When you place an order with Qli, you are making an offer to purchase the selected products.
Your order is considered confirmed once it has been successfully accepted and processed by us.
We may cancel or refuse an order where reasonably necessary, including where a product is unavailable, incorrect information has been displayed, payment cannot be verified, fraudulent activity is suspected, or delivery cannot reasonably be completed.
If an order is cancelled by Qli after payment has been received, the applicable amount will be refunded to the original payment method.
6. PAYMENT
Orders must be paid for using one of the payment methods available at checkout.
Payments may be processed through independent third-party payment providers.
Qli does not control delays or technical issues caused solely by banks, card issuers, payment gateways, or other financial institutions.
You are responsible for ensuring that the payment and billing information submitted while placing your order is accurate.
7. SHIPPING & DELIVERY
Orders are processed and delivered according to the timelines described on our Shipping & Delivery page.
Delivery timelines are estimates and may occasionally vary because of courier operations, location, customs processing, public holidays, weather conditions, high-demand periods, or circumstances beyond our reasonable control.
Customers are responsible for providing complete and accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply if the order needs to be shipped again.
8. PARTNER FULFILLMENT
Selected Qli products may be prepared or dispatched through our trusted manufacturing, warehousing, logistics, or fulfillment partners.
Where products within the same order are fulfilled from different locations, they may arrive in separate packages and may have separate tracking information.
Our partners assist us in fulfilling orders, but all customer-support queries relating to a Qli purchase should be directed to Qli.
You can learn more on our Partner Fulfillment page.
9. RETURNS, EXCHANGES & REFUNDS
Returns, exchanges, and refunds are governed by Qli's Returns & Exchanges Policy.
Products must meet the eligibility requirements described in that policy.
Certain items may not be eligible for return or exchange because of hygiene requirements, personalization, customization, final-sale status, or other product-specific conditions.
Nothing in these Terms is intended to restrict consumer rights that cannot legally be excluded.
10. JEWELRY CARE
Jewelry naturally changes with wear and exposure to the environment.
Water, perfume, cosmetics, lotions, sweat, chemicals, humidity, storage conditions, and individual skin chemistry can affect plating, polish, stones, and finishes over time.
Normal wear, gradual fading of plating, accidental damage, scratches, or damage caused by improper care may not be considered manufacturing defects.
We recommend following Qli's Jewelry Care guide to help preserve your pieces.
11. PRODUCT AVAILABILITY
Products displayed on Qli are subject to availability.
Adding a product to your cart does not reserve it.
Occasionally, an item may become unavailable after an order has been placed. If this happens, we will contact you and provide an appropriate refund or alternative where available.
Some pieces may also be offered in limited quantities or for limited periods.
12. PROMOTIONS & DISCOUNT CODES
Qli may occasionally offer promotional discounts, gifts, offers, or coupon codes.
Each promotion may be subject to its own conditions, including validity periods, eligible products, minimum order values, or usage limits.
Unless specifically stated otherwise, promotional offers cannot be exchanged for cash and multiple offers may not be combined.
Qli reserves the right to modify or withdraw a promotion where reasonably necessary, including where misuse or a technical error has occurred.
13. INTELLECTUAL PROPERTY
The Qli name, branding, logo, product photography, graphics, videos, illustrations, website design, written content, product descriptions, packaging concepts, and other original brand materials belong to Qli or are used by us with permission.
They may not be copied, reproduced, modified, distributed, sold, or commercially exploited without authorization.
You are welcome to share Qli products and website pages for personal and non-commercial purposes, provided the content is not misrepresented or altered in a misleading way.
14. REVIEWS & USER-GENERATED CONTENT
We love seeing how our customers wear Qli.
If you submit a review, photograph, video, testimonial, comment, or other content to us, you confirm that you have the right to share that material.
Content must not be unlawful, misleading, abusive, defamatory, or infringe another person's rights.
If Qli would like to use customer-created content for marketing or promotional purposes, we may request or rely on the permission provided by the customer through the relevant platform or communication.
15. THIRD-PARTY SERVICES
Our website may use services provided by third parties, including payment gateways, shipping providers, analytics tools, social-media platforms, and other technology partners.
These services may operate under their own terms and privacy policies.
While we carefully select the services we work with, Qli is not responsible for the independent operation, content, or policies of third-party websites or platforms.
16. WEBSITE AVAILABILITY
We aim to keep the Qli website available, accurate, and functioning smoothly.
However, uninterrupted access cannot always be guaranteed.
The website may occasionally be unavailable because of maintenance, upgrades, technical issues, service-provider disruptions, or circumstances beyond our control.
We may update, modify, suspend, or remove parts of the website when reasonably required.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Qli will not be responsible for indirect, incidental, or consequential losses resulting solely from the use of, or inability to use, our website or services.
Nothing in these Terms is intended to exclude any liability or consumer right that cannot legally be excluded or restricted.
18. PRIVACY
Your privacy matters to Qli.
Personal information provided through our website may be used to process orders, arrange deliveries, communicate with customers, provide support, prevent fraudulent transactions, and improve our services.
For more information about how Qli collects, uses, stores, and protects personal information, please read our Privacy Policy.
19. CHANGES TO THESE TERMS
Qli may update these Terms occasionally to reflect changes to our website, services, business practices, or applicable requirements.
The most recent version will always be available on this page together with its updated date.
Continued use of the Qli website following an update will be subject to the revised Terms, where permitted by applicable law.
20. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
21. GOVERNING LAW
These Terms are governed by the laws applicable to Qli's registered business jurisdiction, together with any mandatory consumer-protection rights that may apply to the customer.
Any disputes will be handled by the courts or other competent authorities having appropriate jurisdiction.